Complete kit · ten modules · eight pillars
The CS Readiness Audit Kit is a structured diagnostic for founders, ops leads, and customer success leaders. 120 questions across all eight pillars, scored and prioritised into a fix list you can act on — the same diagnostic discipline we use with the world-renowned brands we serve, in self-guided format.
One-time · self-guided · immediate download
Secure checkout · instant download.
What’s inside
90 minutes for the audit alone; around five hours across three sessions for the complete kit.
Where to start and how to score honestly.
The full readiness framework, defined.
120 questions across every pillar.
Turning scores into a ranked fix list.
Quick wins first, a 90-day rhythm after.
A one-page template to take to decision-makers.
The framework for change that holds.
Target bands by stage and sector.
What to buy, build, or leave alone.
Who it’s for
The free Health Check touches four pillars. This touches all eight, including the four it doesn’t: segmentation, tooling, team structure, and the systems behind expansion revenue. If you scored badly and want to know exactly where, or scored well and suspect there are gaps you can’t see, this is the deeper read.
That’s normal, by the way. A function that runs on one person’s good instincts usually looks fine until you score it. The point of the kit is to make the invisible visible while it’s still a five-minute fix.
Get the Audit KitNo. One-time purchase, immediate download, yours to keep and reuse.
The first 100 buyers pay €29 instead of €49. After that it returns to its standard price.
No, but it’s a useful warm-up — it shares the four core pillars and takes ten minutes. If you’ve done it, you’ll recognise the structure here.
Yes — an Operating Review bundles the kit with a call and a written summary.