Customer service consulting for small business

The simplest way to get WPG’s eyes on your support.

An Operating Review is customer service consulting for small business with a defined deliverable at the end: the right downloadables bundled in, a call with a senior consultant, and a written summary you keep afterwards. Not open-ended advisory – a scoped, finite review with something you leave with. Pick the shape that fits.

Customer service consulting for small business, with a defined deliverable at the end.

Every review ends with something you keep – a written plan and the tools bundled in – so even if you never work with us again, you leave with more than notes. That’s the difference between this and a discovery call: you’re not being qualified for a pitch, you’re getting a deliverable. It suits a growing team of roughly 15 to 80 that’s past do-it-yourself but not ready to hand support over entirely. If you want someone to read your situation and point you at the highest-leverage fix, this is the shortest way to do it.

Two tiers

Two shapes, one honest way to buy.

Both tiers deliver the same discipline. The difference is scope – one pillar or the whole function.

€349

Focused Review

One pillar, one problem. The Solo Metrics Dashboard plus a 60-minute call on the single thing that’s slipping, and a written summary of what to do next.

What’s included

· Solo Metrics Dashboard (€39 value)
· 60-minute call with a senior consultant
· Written summary within five working days

Book — €349

Most chosen

€749

Full Review

The serious tier. The Audit Kit, Playbook, and Operating System – plus a 90-minute call walking your situation and prioritising fixes, a follow-up call two weeks later to check progress, and a written operating plan with 30-day and 90-day actions. For teams ready to install the operating layer, not just diagnose it.

What’s included

· CS Audit Kit (€49 value)
· CS Playbook (€129 value)
· CS Operating System (€249 value)
· 90-minute call plus a 60-minute follow-up
· Written operating plan within seven working days

Book — €749

Not sure which fits? Book a 20-minute discovery call and we’ll help you pick.

What happens after you book

Three steps, no mystery.

1
You get the bundled tools straight away
The downloadables for your tier arrive immediately on purchase, so the call isn’t spent on things you could read. You can start looking at your numbers or working through the Audit Kit before we speak.
2
Book your call
You’ll get a booking link with your receipt – pick a time in the next two to three weeks that works for you. A senior consultant walks your situation with you: what’s working, what isn’t, and where the leverage actually is.
3
You keep the written plan
Everything we discussed, plus the prioritised next steps, in a document you can act on or take to your team. Delivered within five to seven working days of the call, depending on tier.

Where it leads

Is this the right customer service consulting for your small business?

Plenty of teams take a review, get their roadmap, and run it themselves – that’s a complete outcome, and we’re glad to leave it there. For others, the review surfaces that the real answer is a service running for their customers, not another internal fix – and a structured customer service audit is exactly how you tell which of the two you’re looking at. If that’s where you land, an Operating Review is the most honest way to find out before anyone talks about Support Solutions.