Customer service consulting for small business
An Operating Review is customer service consulting for small business with a defined deliverable at the end: the right downloadables bundled in, a call with a senior consultant, and a written summary you keep afterwards. Not open-ended advisory. A scoped, finite review with something you leave with. Pick the shape that fits.
Every review ends with something you keep: a written plan and the tools bundled in. Even if you never work with us again, you leave with more than notes. That’s the difference between this and a discovery call: you’re not being qualified for a pitch, you’re getting a deliverable.
It suits a growing team of roughly 15 to 80 that’s past do-it-yourself but not ready to hand support over entirely. If you want someone to read your situation and point you at the highest-leverage fix, this is the shortest way to do it.
Two tiers
Both tiers deliver the same discipline. The difference is scope: one pillar or the whole function.
€349
One pillar, one problem. The Solo Metrics Dashboard plus a 60-minute call on the single thing that’s slipping, and a written summary of what to do next.
What’s included
€749
The serious tier. The Audit Kit, Playbook, and Operating System, plus a 90-minute call walking your situation and prioritising fixes, a follow-up call two weeks later to check progress, and a written operating plan with 30-day and 90-day actions. For teams ready to install the operating layer, not just diagnose it.
What’s included
Not sure which fits? Book a 20-minute discovery call and we’ll help you pick.
What happens after you book
The downloadables for your tier arrive immediately on purchase, so the call isn’t spent on things you could read. You can start looking at your numbers or working through the Audit Kit before we speak.
You’ll get a booking link with your receipt. Pick a time in the next two to three weeks that works for you. A senior consultant walks your situation with you: what’s working, what isn’t, and where the leverage actually is.
Everything we discussed, plus the prioritised next steps, in a document you can act on or take to your team. Delivered within five to seven working days of the call, depending on tier.
Where it leads
Plenty of teams take a review, get their roadmap, and run it themselves: that’s a complete outcome, and we’re glad to leave it there. For others, the review shows that the real answer is outside help, not another internal fix. A structured customer service audit is exactly how you tell which of the two you’re looking at. If that’s where you land, an Operating Review is the most honest way to find out before anyone talks about our platform for the routine questions or Support Solutions for a team.