Support Solutions
When your own customers need answering and the volume has outgrown you, you don’t need another tool to manage — you need a service running for them. Support Solutions is chat, email, and voice in any combination, in multiple languages, around the clock when you need it. AI handles the majority of the volume. Our people handle the rest.
Award-winning, independently recognised
Support Solutions is AI-supported chat, email, and voice — with people at the centre. AI carries the repetitive volume so our team can give real attention to the conversations that need judgement, and escalations route either to your own team or to ours. It runs in multiple languages, around the clock when you need it.
Chat, email, and voice — scoped to where your customers actually reach you, not sold as a fixed bundle.
We provide native-speaker coverage in the languages your customers actually use — matched to your markets, not a fixed list.
Cover the hours that matter to your customers — including the ones you can’t reasonably staff yourself.
Where AI ends and people begin
Most of what reaches a support queue is repetitive, and AI is genuinely good at it — fast, consistent, tireless. But the conversations that decide whether a customer stays are the ones that need judgement, and those go to a person. The skill is in the seam: knowing what to automate, what to escalate, and never letting a customer feel handed off.
And the routing is yours to set. Escalations go either to your own team, or us — whichever keeps your customer’s experience whole. You stay in control of where the line sits.
Coming September 2026
We’re building an AI-supported chat tool that doesn’t just move messages — it helps you improve your service, with QA scorecards against your own standards, sentiment insight, and knowledge-gap analysis. Fixed, fair pricing with no end-of-month surprises, and the same multilingual team available behind it. Whether you run it yourself or we run it for you, it’s the same standard.
See the Chat Tool & register interestHow engagements work today
We don’t publish a price list for Support Solutions, and we’d rather be honest about why than show you a number that doesn’t mean anything. Every operation is different — channels, languages, volume, hours, the state of what you have now. So we scope each engagement to what’s actually in front of you, rather than fit you into a tier that nearly matches.
This is what we do, all day, every day. The conversation below is where it starts: tell us what’s going on, and we’ll tell you honestly whether we’re the right people to help.
How the work routes
AI carries the repetitive volume so our team can give real attention to the conversations that need judgement. Where escalations go is yours to set.
Start the conversation
Two short steps. The first tells us who you are; the second helps us come to the call already understanding your operation. You can stop after step one if you’d rather we reach out first.