Free diagnostic · twelve questions
The 12-Point Health Check is a free customer service health check for solopreneurs and small businesses. Twelve honest questions across four pillars, and a short note in your inbox on which of the four gaps is costing you most.
From solo founders to established service and e-commerce businesses. No call required.
Enter your details and the diagnostic lands straight away.
You can tell if your customer service is good by checking four things: how fast you respond, how often you resolve an issue the first time, what your customers say right after an interaction, and whether they come back. A quick customer service audit walks all four. The free 12-Point Health Check does it in ten minutes.
What it covers
The customer service health check is deliberately short. It won’t tell you everything. It’ll tell you where to look first.
Does the basic infrastructure hold? Your reopen rate, and your own sustainable daily load.
When a customer reaches out, what actually happens, and how fast. Email and chat response time, first contact resolution.
What it feels like to be your customer. Satisfaction, and whether enough of them are answering to trust the score.
Does service feed the business or drain it? Gross retention: the number that hears what leaving customers never said.
If you want to go deeper
The Health Check touches four pillars. If your score named a gap you want to close, the next step depends on what kind of close it is.
Start measuring. The Solo Metrics Dashboard (€49) turns the four pillars into eight weekly numbers with benchmarked bands. Right if you’re a team under ten and want the discipline of a weekly read.
Diagnose deeper. The CS Audit Kit (€29 founder pricing) runs 120 questions across all eight pillars, produces a Gap Severity Matrix, and hands you a 30-day fix roadmap. Right if the Health Check made you uncomfortable and you want to know exactly where.
Take the routine questions off your plate. Our AI customer service platform answers them on your website, hands over to you when a person is needed, and checks the quality of every conversation. Launching soon.
Or if you’d rather we ran it, Support Solutions is where our team takes on the service function directly.