Complete kit · ten modules · eight pillars
One defensible picture of where your CS function stands.
The CS Readiness Audit Kit is a structured diagnostic for founders, ops leads, and customer success leaders. 120 questions across all eight pillars, scored and prioritised into a fix list you can act on — the same diagnostic discipline we use with the world-renowned brands we serve, in self-guided format.
One-time · self-guided · immediate download
- 120 questions across all eight pillars
- Gap Severity Matrix → prioritised fix list
- 30-day quick-win roadmap
- Benchmark data by company stage
- Stakeholder briefing template
Secure checkout · instant download.
What’s inside
A complete customer service audit, in ten modules.
90 minutes for the audit alone; around five hours across three sessions for the complete kit.
I · How to use the kit
Where to start and how to score honestly.
II · The eight pillars
The full readiness framework, defined.
III · The self-audit
120 questions across every pillar.
IV · Scoring & prioritisation
Turning scores into a ranked fix list.
V · 30-day roadmap & cadence
Quick wins first, a 90-day rhythm after.
VI · Stakeholder briefing
A one-page template to take to decision-makers.
VII · Compounding improvements
The framework for change that holds.
VIII · KPI benchmark library
Target bands by stage and sector.
IX · Tool stack decision tree
What to buy, build, or leave alone.
Who it’s for
If the Health Check made you uncomfortable — or it didn’t, and that worries you.
The free Health Check touches four pillars. This touches all eight, including the four it doesn’t: segmentation, tooling, team structure, and the systems behind expansion revenue. If you scored badly and want to know exactly where, or scored well and suspect there are gaps you can’t see, this is the deeper read.
That’s normal, by the way. A function that runs on one person’s good instincts usually looks fine until you score it. The point of the kit is to make the invisible visible while it’s still a five-minute fix.
Get the Audit KitIs this a subscription?
No. One-time purchase, immediate download, yours to keep and reuse.
What’s the founder pricing?
The first 100 buyers pay €29 instead of €49. After that it returns to its standard price.
Do I need the Health Check first?
No, but it’s a useful warm-up — it shares the four core pillars and takes ten minutes. If you’ve done it, you’ll recognise the structure here.
Can you run it with me instead?
Yes — an Operating Review bundles the kit with a call and a written summary.