Free diagnostic · twelve questions

How to know if your customer service is good — in ten minutes.

The 12-Point Health Check is a free customer service health check for solopreneurs and small businesses. Twelve honest questions across four pillars, and a short note in your inbox on which of the four gaps is costing you most.

For founders, agency owners, e-commerce and service businesses. No call required.

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The short answer You can tell if your customer service is good by checking four things: how fast you respond, how often you resolve an issue the first time, what your customers say right after an interaction, and whether they come back. A quick customer service audit walks all four — the free 12-Point Health Check below does it in ten minutes.

What it covers

Four pillars. Twelve questions. One honest snapshot.

The customer service health check is deliberately short. It won’t tell you everything — it’ll tell you where to look first.

What the customer service health check measures

Foundations

Does the basic infrastructure hold? Your reopen rate, and your own sustainable daily load.

Response

When a customer reaches out, what actually happens — and how fast. Email and chat response time, first contact resolution.

Experience

What it feels like to be your customer. Satisfaction, and whether enough of them are answering to trust the score.

Growth

Does service feed the business or drain it? Gross retention — the number that hears what leaving customers never said.

If you want to go deeper

Twelve questions is the snapshot. This is what comes next.

The Health Check touches four pillars. If your score named a gap you want to close, the next step depends on what kind of close it is.

Start measuring — the Solo Metrics Dashboard (€39) turns the four pillars into eight weekly numbers with benchmarked bands. Right if you’re a team under ten and want the discipline of a weekly read.

Diagnose deeper — the CS Audit Kit (€29 founder pricing) runs 120 questions across all eight pillars, produces a Gap Severity Matrix, and hands you a 30-day fix roadmap. Right if the Health Check made you uncomfortable and you want to know exactly where.

Or if you’d rather we ran it — Support Solutions is where our team takes on the service function directly.

See all products See the Audit Kit