AI-supported customer service for SMEs

A support chat that makes your service better – not just faster.

Every other chat tool moves messages. Our AI-supported customer service does that, then uses the conversations to help you improve – scoring every interaction against your own definition of good, surfacing what your customers keep asking, and showing you where your knowledge base falls short. Two ways to run it: with your team, or with ours. Same tool, same intelligence, whichever route you take.

Founder-led since 2012 · ECCCSA top-3 in Europe · Built by operators, not vendors

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Public access opens September–October 2026. Early access shapes what ships.

Why we’re building it

Cheap chat tools just talk. Tools that actually improve your service cost a fortune.

The market gives SMEs two bad choices. The affordable chat tools are communication only – they move messages and tell you nothing about how to get better. Research on real chatbot conversations shows how often these tools miss what a customer actually meant. The AI-first platforms making noise in the market – the ones that do give you quality scoring, sentiment, and knowledge-gap analysis – are built for enterprise contact centres with dedicated QA teams, and priced accordingly. So the operators who most need to improve their service are locked out of the tools that would help them. We’re building the bridge: AI-supported customer service with the improvement intelligence the top-tier platforms keep behind enterprise contracts, sized and scoped for SMEs – and pre-loaded so it works on day one. AI where it genuinely helps, people where they’re needed – scoped to your operation, not sold as a package.

What makes it different

It closes the loop between talking to customers and getting better at it.

QA scoring, against your own standard

Upload your tone of voice and what good looks like for you. Every conversation is scored against your standard – not a generic rubric – so quality stays consistent whether it’s your team answering or ours.

Sentiment, read for you

See how customers actually felt across interactions, not just whether they got an answer. Spot the frustration that doesn’t show up in a satisfaction score.

What they keep asking

Insight into the questions coming through chat and how customers phrase them – so you learn what your customers really want to know, in their words.

Knowledge-base gaps, surfaced

When a question gets escalated to a human, the tool flags it – so you can see which gaps to close and turn repeat escalations into answers the AI handles next time.

Two ways to run it

With your team, or with ours.

AI-supported customer service, delivered two ways. Same tool, same intelligence layer, whichever route you take. Pick based on how you want the operation carried.

Run it with your team

For SMEs with an in-house support team who want the intelligence layer without adding a delivery partner. You get the full platform – QA scoring, sentiment, knowledge-gap surfacing, real-time translation across markets – and your team runs conversations on it. Onboarding and cold-start preloading included; priced by volume tier.

Run it with our team

For operators who want AI-supported customer service without staffing to run it. A WPG team runs the front line on the tool, with real-time translation extending coverage across markets, around the clock. You get the same intelligence layer – QA scoring, sentiment, knowledge-gap analysis – plus the operational load lifted off your plate. Sold under Support Solutions.

How it works day to day

Live in days, not months.

Pre-loaded on day one

FAQs for your industry are already in – you amend to fit your business rather than build a bot from scratch. The tool answers customers the day it goes live.

Real-time translation, across markets

Customers write in their own language; you or your team read and reply in yours. Coverage extends across markets without hiring for each one.

Escalation, when it counts

The AI carries the routine questions. When a conversation needs judgement, it hands off to a person – your team, or ours – with the full context of the interaction.

Built for the EU market

EU AI Act Article 50 transparency is built into the interaction, not bolted onto a footer. Your operation stays inside the rules without needing legal review of every deployment.

The principle behind it

Technology supports the work. It doesn’t run it.

This whole tool is built on one belief: customers don’t want to be brushed off by automation – they want the right answer, and a real person when it counts. So the AI is here to make good service faster and sharper, never to stand between your customer and a human who can actually help. AI carries the volume so your people can carry what needs judgement.

Early access

Be first in line.

We open public access in September–October 2026. Register your interest now and we’ll walk you through the tool, answer your questions, and — if it’s a fit — bring you in ahead of public access. Early access shapes what ships.