Tactical

Scale Customer Service: 3 Fixes When the Inbox Is Breaking | World Performance Group Field notes · Tactical Three things to fix this week if your support inbox is breaking World Performance Group 8 min read The inbox is winning. Every morning it is fuller than the morning before. Two agents are covering four agents’…

Customer Service Metrics: The 8 That Matter for Small Teams | World Performance Group Field notes · Tactical CS metrics that matter when you’re under 10 people World Performance Group 8 min read You read a customer service metrics guide and it hands you twenty-four KPIs. If you have three hundred agents and a workforce…