Diagnostic

Silent Churn: Why Your Best Customers Leave Quietly | World Performance Group Field notes · Diagnostics Why your best customers leave quietly World Performance Group 8 min read The customer who complains is the one you can still save. The customer who leaves quietly is the one you already lost. Silent churn is the churn…

Customer Service Audit: The Four Gaps Most Operations Miss | World Performance Group Field notes · Diagnostics How to tell if your customer service is actually any good World Performance Group 7 min read Most founders can name one thing that is wrong with their customer service. Response times are slipping on weekends. Two agents…