About World Performance Group:
Leading BPO Services in Romania
World Performance Group has been delivering exceptional BPO services in Romania since 2012. As an award-winning business process outsourcing provider based in Bucharest, we specialize in multilingual customer support, technical helpdesk solutions, and call center services for startups and enterprises across Europe and beyond.
Our Story
Founded over 13 years ago, World Performance Group emerged from a simple vision: to provide quality customer support that helps businesses grow. Today, we’re proud to be one of Romania’s most trusted BPO services providers, delivering 24/7 multilingual support in English, Romanian, French, Spanish, and Italian.
Our journey began with a small team and a handful of clients who believed in our commitment to excellence. Through consistent performance, process innovation, and genuine partnership, we’ve grown into an award-winning operation serving diverse industries across multiple continents.
Why Choose Our BPO Services in Romania?
Strategic European Location
Romania offers the perfect combination of highly educated multilingual talent, competitive costs, and European time zone coverage. Our Bucharest headquarters provides seamless support for clients across Europe, North America, and beyond.
Award-Winning Operations
We don’t just deliver customer support—we deliver excellence. Our operations have been recognized for quality, performance, and consistency. These awards reflect our team’s dedication and our systematic approach to continuous improvement.
Multilingual Expertise
Our agents are fluent in multiple languages, enabling us to serve diverse customer bases with cultural awareness and linguistic precision. Whether your customers speak English, Romanian, French, Spanish, or Italian, we communicate naturally and professionally.
24/7 Availability
Customer issues don’t follow business hours, and neither do we. Our round-the-clock operations ensure your customers receive support whenever they need it, building trust and loyalty for your brand.
Our Approach to BPO Services
At World Performance Group, we believe that exceptional BPO services go beyond answering phone calls and emails. We act as a true extension of your team, understanding your brand values, business goals, and customer expectations.
Partnership-Driven Model
We don’t see ourselves as vendors—we’re partners in your success. Every client relationship begins with deep discovery: understanding your processes, pain points, and objectives. This partnership approach ensures our solutions align perfectly with your needs.
Agile and Responsive
The business landscape changes rapidly, and we adapt with it. Our agile methodology allows us to scale operations quickly, implement process improvements continuously, and respond to market shifts proactively.
Quality-First Culture
Quality isn’t just a metric for us—it’s embedded in our culture. From rigorous agent training to systematic quality assurance, every aspect of our operation is designed to deliver consistent, high-quality customer experiences.
Our Team
Behind every successful customer interaction is a skilled, motivated team member. We invest heavily in recruiting top talent, providing comprehensive training, and creating a positive work environment that fosters excellence.
Our agents receive ongoing training in customer service best practices, product knowledge, and soft skills. We believe that happy, well-trained employees deliver better customer experiences—and our retention rates prove it.
Our Values
Customer Satisfaction: We measure our success by your customers’ satisfaction. Every decision we make prioritizes the end-user experience.
Operational Excellence: Continuous improvement isn’t a buzzword—it’s how we operate. We constantly analyze performance data, identify opportunities, and implement enhancements.
Integrity and Transparency: We build trust through honest communication, transparent reporting, and ethical business practices.
Innovation: We embrace new technologies and methodologies that improve efficiency and customer experience, from AI-assisted tools to advanced analytics.
Industries We Serve
Our BPO services in Romania support diverse industries, including: – E-commerce and retail – Technology and SaaS – Financial services – Healthcare and wellness – Travel and hospitality – Telecommunications
Each industry has unique requirements, and our flexible approach allows us to customize solutions that fit your specific needs.
Looking Forward
As we continue growing, our commitment remains unchanged: delivering exceptional customer experiences that drive business success. We’re investing in advanced technologies, expanding our language capabilities, and deepening our industry expertise to serve you better.
Whether you’re a startup looking to establish your first customer support team or an enterprise seeking to optimize existing operations, World Performance Group has the experience, infrastructure, and dedication to help you succeed.
Learn more about our comprehensive services: Customer Support Services, Technical Helpdesk, and Market Research.
Industry insights and best practices: Visit Clutch.co for verified client reviews and European BPO Association for industry standards.
Ready to elevate your customer experience? Contact us today for a free consultation.